Client News: Brattleboro Memorial Hospital Implements Unibased’s Surgery Management Solution

Brattleboro Memorial Hospital (BMH), located in Brattleboro, VT, completed a successful implementation of Unibased’s market-leading surgery management solution, ForSite2020® periOperative Resource Management System (ORMS). This implementation marks the second successful go-live of Unibased products for Brattleboro Memorial Hospital, as they are already benefiting from the use of Unibased’s award-winning ForSite2020® Resource Management System (RMS) enterprise scheduling solution, implemented in the midst of the devastating Hurricane Sandy that decimated the East Coast in late October 2012. BMH looks forward to the advantages of enhanced coordination of care with the complete integration of enterprise scheduling and surgery management, including streamlined access, improved workflow, and increased revenue through a more efficient process.

Press Release: KLAS Enterprises Awards Unibased with a Decade of Outstanding Product Quality as ‘Best in KLAS’ for 10 Consecutive Years

According to the annual year-end "Best in KLAS Awards: Software & Services" report published on December 14, 2012 by KLAS Enterprises, LLC (KLAS), Unibased Systems Architecture, Inc. (Unibased) received the "Best in KLAS" [1] Award for the market segment of Enterprise Scheduling for its ForSite2020® Resource Management System (RMS) for the 10th consecutive year, reflecting for the first time in KLAS history a vendor that has achieved a decade of this award, demonstrating unmatched client satisfaction. The report singled out Unibased as a notable performance stating, “Unibased’s RMS was named the top Enterprise Scheduling system for the 10th year in a row.”

According to the report, “The ‘Best in KLAS’ categories represent software and services that currently provide the broadest operational and clinical impact to healthcare organizations. 14 companies are represented in 23 categories. The recognition signifies leadership in working with customers to resolve issues and match expectations to reality.” Unibased attained the highest overall score (91.3) of the 14 companies and 23 categories listed. In the Enterprise Scheduling category, Unibased competed with (in alphabetical order): Cerner, Epic, McKesson, QuadraMed, and SCI Solutions. Unibased also had the highest score in the Surgery Management category with its periOperative Resource Management System (ORMS), leading with the highest product quality rating of 7.9.

Cynthia J. Borders, Unibased Vice President of Client Services, stated, “We are grateful for our clients’ support over the years. Actually, our clients provide our products’ direction and priorities; even giving us detailed design requirements for new modules or features. Some act as an extension of our QA program as alpha test sites. We try to be highly responsive with upgrades, providing 3 to 4 major releases a year, but we do not require every client to be on the same release. Our development team is great and understanding of our clients’ needs. Our success is based upon expending the vast majority of our labor resources on client support. We expect to be just as successful over the next 10 years.”

About KLAS Enterprises, LLC: KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter @KLASresearch.

[1]  2003 - 2012 Best in KLAS Awards: Software & Services, December 2012. © 2012 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com<

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Press Release: Brattleboro Memorial Hospital Implements Unibased’s ForSite2020® Resource Management System Amidst Hurricane Sandy

Unibased Systems Architecture, Inc. (Unibased) announced today that Brattleboro Memorial Hospital (BMH), located in Brattleboro, VT, completed a successful implementation of Unibased’s market-leading ForSite2020® Resource Management System (RMS) in the midst of devastating Hurricane Sandy. Despite power outages and violent winds causing damage throughout the region, the go-live went on and did so successfully with no delay.

Brattleboro Memorial Hospital implemented Unibased’s ForSite2020® Resource Management System (RMS) enterprise scheduling and access management solution to provide the physician and patient community with an enhanced consumer experience, improved resource utilization and streamlined coordination of care. The integrated solution will provide efficient scheduling and resource management for all patient services and departments including radiology, rehab and oncology, as well as coordinate follow-up care and post-discharge appointments to reduce costly readmissions. The comprehensive ForSite2020® solution insures revenue growth by improving workflow, productivity, business processes and operational efficiency to reduce costs and increase financial performance.

Jon Farina, BMH Chief Information Officer, stated, “Unibased worked hand-in-hand with our implementation team to configure the system and set up the necessary bi-directional interfaces to Siemens MedSeries4®. Everyone’s hard work contributed to an incredibly smooth go-live, despite the devastation going on all around us.” 

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Client News: ETMC Crockett State-of-the-Art Radiology Department Initiates Scheduling System

Source: ETMC Press Release


ETMC Crockett team members receive instruction on the benefits and functions of the USA Scheduling System during training sessions held at ETMC Crockett on Thursday-Friday, Sept. 8-9. Pictured (L-R) are ETMC Business Office Manager Dana lamb, ETMC Crockett Radiology Department Manager Karla Burdette and ETMC Regional Heralthcare System Call Center Supervisor Linda Gardner. 


On Monday, Sept. 12, the state-of-the-art radiology department at ETMC Crockett initiated an advanced software program, Unibased Systems Architecture Scheduling System (ForSite2020® Resource Management System (RMS)).

The software is also utilized by other ETMC affiliates including Tyler, Athens, Jacksonville, and Henderson.

One of the benefits of the software is that it will allow area physicians and clinic staff to call an ETMC Crockett telephone number to conveniently schedule all outpatient radiological procedures utilizing the hospital’s 64-slice CT, 1.5T MRI, ultrasound, digital mammography, nuclear medicine and diagnostic X-ray equipment.

In addition to the simplicity of requiring medical professionals to make a single telephone call to schedule procedures, the software incorporates the physician’s requests for labwork, necessary questionnaires, orders, reports and other pertinent data, and ensures required resources and patient preferences are properly coordinated, increasing patient satisfaction. The system helps staff eliminate errors and increase versatility, as well as enhance patient safety. The new scheduling system also provides time management benefits to physicians and their staffs as they schedule various radiological procedures for their patients.

Medical professionals and patients will use a single ETMC Crockett telephone number for scheduling and inquiries, 936-545-4611, and a dedicated fax line, 936-545-4696, will stage orders for immediate processing.  

ETMC Crockett will host a luncheon on Thursday, Sept. 29, from 11:30 a.m. – 1 p.m. in Classroom 2 for area physicians, clinics, medical staff and medical facilities, and will include presentations to provide in-depth information about the state-of-the-art equipment available in the ETMC Crockett Radiology Department, as well as detailed information about the advanced features and benefits to the local medical community of the Unibased Systems Architecture Scheduling System (ForSite2020® Resource Management System (RMS)).

For additional information or to RSVP for the luncheon please call ETMC Crockett Public Relations Coordinator Daphne Hereford at 936-546-3836.

Press Release: Hoag Memorial Hospital Presbyterian Signs Agreement for Unibased ForSite2020® RMS Enterprise Scheduling

Unibased Systems Architecture, Inc. (Unibased) announced today that Hoag Memorial Hospital Presbyterian (Hoag) has signed an agreement for the license and implementation of the Unibased ForSite2020® Resource Management System (RMS) software application suite, including the POCET and CASH physician and consumer portals. Hoag intends to use ForSite2020® to provide the physician and patient community with an enhanced customer experience that will include a streamlined registration process, 24/7 availability to self-service functions, and a one-call “one-stop-shop” scheduling process for all services and procedures across the Hoag enterprise and five of its institutes, which include Hoag Cancer Institute, Hoag Heart and Vascular Institute, Hoag Neurosciences Institute, Hoag Women’s Health Institute, and orthopedic services through Hoag’s affiliate Hoag Orthopedic Institute.

ForSite2020® will play a role in both the Hoag implementation of an electronic health record (EHR) and a health information exchange (HIE), linking physician practices, clinics, reference labs, imaging centers, pharmacies, diagnostic centers and patients. The HIE and other methods of communication with the community will improve quality of care, patient safety and healthcare efficiency. The Unibased ForSite2020® RMS enterprise scheduling system will facilitate these objectives as well as improve the coordination of patient care. The HIE will provide a platform for participating physicians to confirm patient schedules based upon requested services in an expeditious fashion.

Tim Moore, Hoag’s Senior Vice President and Chief Information Officer, stated, “Hoag exists solely to provide the best healthcare experience possible to the communities we serve. Hoag has a long-term commitment in investing in our communities through enabling technologies. After an extensive evaluation process, we have selected Unibased as our comprehensive enterprise scheduling solution related to their proven track record, ease to work with, and commitment to our shared objectives.”

Phil Amelung, Principal Consultant for Unibased, agreed, “Unibased is looking forward to supplying Hoag with tools they will use to transform the way services are accessed and delivered at Hoag. With a project like this, everybody wins. Patients and physicians are provided more convenient access and a consistent “front door” to services at Hoag, administrative processes are streamlined so that service locations can focus on providing quality services for their patients, and many business service benefits are realized from enhanced and expedited revenue cycle functions.”

About Hoag Memorial Hospital Presbyterian:  Hoag is a not-for-profit regional healthcare delivery network in Orange County, CA that treats nearly 30,000 inpatients and 350,000 outpatients annually. Hoag consists of two acute-care hospitals, seven health centers and three urgent care centers (with three more scheduled to open in Fall 2011). Hoag Hospital Newport Beach, which has served Orange County since 1952, and Hoag Hospital Irvine, which opened in 2010, are designated Magnet hospitals by the American Nurses Credentialing Center (ANCC). Hoag offers a comprehensive blend of health care services that include six institutes providing specialized services in the following areas: cancer, heart and vascular, neurosciences, women’s health , primary care and orthopedics through Hoag’s affiliate Hoag Orthopedic Institute. Hoag has been named one of the Best Regional Hospitals in the U.S. News & World Report Metro Edition. National Research Corporation has endorsed Hoag as Orange County’s most preferred hospital for the past 15 consecutive years and for an unprecedented 15 years, residents of Orange County have chosen Hoag as the county’s best hospital in a local newspaper survey. Visit http://www.hoag.org/.

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