Thursday, July 7, 2011

Client News: Mon Health System Appoints New Chief Operating Officer

Linda Ollis, F.A.C.H.E., recently joined Mon Health System as Mon General Hospital’s new Chief Operating Officer (COO).

Originally from the Pittsburgh area, Ollis started her career in healthcare as a physical therapist at Allegheny Valley Hospital in Natrona Heights, PA. She later earned a Master’s Degree in hospital administration from the University of Pittsburgh, and is board certified in healthcare administration.

She brings to Mon General more than 32 years’ experience in senior hospital administrative roles. She has been a Vice President at University Hospitals of Cleveland, Sharp Healthcare in San Diego, Children’s Medical Center in Dallas and Christus Health System in Shreveport, LA. Most recently, she was the Chief Executive Officer of Creighton University Medical Center in Omaha, NE.

Ollis is filling the COO position which was vacated by Darryl Duncan when he became Mon Health System President and Chief Executive Officer in February. She began her new role on June 21.

“In recruiting Linda, we sought someone who would help us get better, embrace our culture and keep an open mind about how to address the challenges we will be facing going forward,” said Mon Health System President and CEO Darryl Duncan. “I look forward to working with Linda to keep Mon General the hospital of choice for north central West Virginia. “

As COO, Ollis is responsible for the day-to-day management of the hospital. All hospital based services, including Patient Care, Medical Affairs and Quality and Information Systems report to her.

“While I was born and raised in the Pittsburgh area, I spent the majority of my adult life in other parts of the country, but have many ties with friends and family that kept me coming back for visits,” Ollis said. “Now I have the opportunity to blend the old and the new as I discover the beauty and attractions of Morgantown and West Virginia, as well as renew links with my nearby hometown.”

Ollis has been impressed with much of what she has experienced so far at Mon Health System.

“One of the most attractive attributes is the positive, innovative culture of Mon Health System,” she said. “Every employee that I’ve encountered in my short time here has spoken with pride of their commitment to providing the best care to our patients and families and their support for their co-workers. It’s clear that staff members feel like family and treat our patients as they would like to have their own family members treated.

“Staff place a priority on dignity and privacy for each individual that enters our facility,” she said. “Care and compassion are not just words to them, they live it every day. And our patients recognize that commitment as we can see from our patient satisfaction scores, among the highest in the state.

“There is also a strong sense of community here,” Ollis said. “The medical staff and leadership team are focused on the future, not only on expansion and growth, that includes the new Orthopedic Surgery Center and the Cancer Center, but also on constant improvement in patient care and quality outcomes. It’s why Mon Health System has received so many awards, such as the Blue Distinction Program (for orthopedics) and HealthGrades (patient safety) recognition. In the end, you succeed because of your people, and we have the best!”

Even though Mon Health System is well positioned for the future, there are a lot of changes coming in healthcare.

“The most challenging aspect of healthcare is that it’s in a constant state of change – technology, regulations and reimbursement,” she said. The changes aren’t going to stop, so it’s good that we have such superb teamwork and commitment in place. The real danger is complacency – especially when you’re doing well operationally and financially. We have to anticipate and embrace change and one of my roles will be to clarify and interpret, to make resources available.

Ollis noted that Mon General has been through quite a bit of construction in the past several years, and that construction is now underway for a new access road.

“It will be a joy to move into all the newly renovated space and welcome new care providers and patients,” she said. “We’ll have improved access with the new entrance to the hospital campus, which will increase our visibility, and wonderful new centers for orthopedics, cancer/infusion and endoscopy, as well as the cath lab renovations.”

Ollis and her husband of 28 years, John, are exited to be surrounded by the natural beauty of Morgantown and are looking forward to exploring the area and getting to know their neighbors.

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