Thursday, November 4, 2010

Healthcare at Your Fingertips - Yeah, There's an App for That

By: Carin L. Thumm, MFA

Most hospitals have embraced the interactive media phenomenon in one form or another: Facebook, Twitter, YouTube, Blogger, Wordpress, LinkedIn, Flickr.

Tweets, posts, photos and videos are all great ways to interact with people in the community.
But a few hospitals have embraced something else. The App. The following Unibased customers have rolled out their own Apps geared towards informing their patient base. Have to go the emergency room - check wait times on your phone. Not feeling well - not sure what it might be, check your symptoms. Looking for a doctor - you can not only find a name - but you can get the doctor's location within the hospital system, and in some cases, request an appointment all from the touch of a finger.

Lancaster General Health
Lancaster General Health has partnered with Healthagen® to provide their patients with essential information about the emergency department, the new Urgent Care and the Lancaster General Health Express retail clinics on the free iTriage® smartphone medical application.

What is iTriage?
With the introduction of this premier level of service, Lancaster General Health joins a growing number of medical facilities across the country utilizing this interactive technology that allows consumers to search medical symptoms, learn about possible causes, and find appropriate locations for treatment. In addition, Lancaster residents and those in surrounding communities now have mobile access to information such as specialties, hospital information, hours of operation for their urgent care and retail clinics.
Click here to use the online iTriage for desktop computers
Built by emergency room physicians, iTriage combines healthcare information with a nationwide directory of medical provider resources so that healthcare consumers not only know the most appropriate level of care based on specific symptoms, but also the closest and most qualified provider for a condition.
iTriage is available for all iPhone®, iPod touch®, iPad™, Palm® and Android™ users, and soon available as an application for BlackBerry® smartphones, iTriage extends the benefits of medical information to mobile users in the Lancaster community.

The Norton Healthcare iPhone application gives patients instant, real time access to the largest network of physicians, hospitals, urgent care centers & specialty centers in Greater Louisville all at the tap of a finger.
Norton Healthcare has the largest network of physicians in the Louisville region. Patients can find their doctor(s) & save them in their favorites within the app. Once saved in the patient's profile they can customize their information for easy use & memory. They can also request appointments from Norton employed physicians from within the app.
When emergencies arise, time is of the essence & the Norton Mobile app gives you access to the most immediate care & emergency care in the area, whether you are at home or out on the go. Find a facility, get directions based on your location, call the facility directly, & also save & customize your locations.
Have questions about some pain that you are experiencing? With the Symptom Navigator simply tap the area on the body in concern & search a large health encyclopedia based on your conditions.

Norton Healthcare offers numerous free classes & events ranging from women’s health to joint care to weight management. Patients can find a class & register. They can also search healthy recipes & receive all the latest new from Norton Healthcare.

Norton Healthcare also has launched an iPad App that shares most of the same features as it's phone app counterpart (the iPad App sports impressive video capabilities - segments highlighting health topics, services and procedures as well as local health news are available. Healthy cooking videos also are offered). 
Business First had this to say about the new addition to the Norton Healthcare App family, "Norton Healthcare Inc. has launched a mobile application for the Apple iPad. Similar to the organization’s iPhone app, the iPad app provides users access to video segments on health topics, serv­ices and procedures; with extensive video capabilities and the use of real-time data, the iPad application allows users to receive information in a way that has never been done in Louisville,' said Gabriel Riggs, manager of marketing Web strategy for Norton"
For application support email us at

The JHSMH application, available in iTunes and the Blackberry app store, is free and allows patients to perform such tasks as:
* Finding a physician and even requesting an appointment
* Registering for events
* Keeping track of the latest JHSMH news
* Receiving interesting health news and tips
* Monitoring food intake with a calorie tracker and food diary
* Determining healthy weight range with a BMI calculator
Let JHSMH know what you think of the new app. Your feedback will be useful as JHSMH continues to evolve the application to meet patients needs.

Inova Health Systems
Receive real-time updates on Inova Health System’s nine emergency room locations throughout Northern Virginia. Compatible with iPhone or iPod Touch patients will always have the most current information on Inova’s wait times at their fingertips, as well as a special mapping function to show them how to get to any of Inova's emergency room locations.

Don't have an iPhone - but still want real-time updates on one of Inova Health System's nine emergency room location?

Click here to view the information online.

*** If your hospital has, or will be, rolling out a phone app and it didn't get mentioned here - let us know and we'll gladly write up a spotlight.  We like knowing what is new and exciting at out client's hospitals - what's more is we really like talking about it here, on Twitter, and on Facebook. ***

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